Privacy Policy, Legal & Terms of Use
Tradefeedr Privacy Policy
Overview
Tradefeedr Limited is committed to protecting your personal information and respecting your privacy.
In general, you can visit Tradefeedr on the Web without telling us who you are or revealing any information about yourself. To the extent that you do provide information to Tradefeedr, Tradefeedr will never sell, rent or disclose your personally identifiable information to outside parties for their own marketing purposes without your consent.
With your permission, Tradefeedr may send you e-mail regarding our new products, upgrades, and blog posts.
In general, you can visit Tradefeedr on the Web without telling us who you are or revealing any information about yourself. To the extent that you do provide information to Tradefeedr, Tradefeedr will never sell, rent or disclose your personally identifiable information to outside parties for their own marketing purposes without your consent.
With your permission, Tradefeedr may send you e-mail regarding our new products, upgrades, and blog posts.
Information That We Gather and Track
Tradefeedr only collects personal information which is reasonably necessary for its dealings with the individuals to whom the information relates. The types of personal information Tradefeedr collects will depend on the particular dealings we have with you. However, generally, we collect and hold personal information about existing and prospective customers, our third party service providers and suppliers, and employment applicants.
The types of personal information that we collect and hold about these individuals includes, but is not limited to:
·Personal identifiers, such as names, contact details (e.g. email address), job description and, if applicable, language spoken
·A customer’s payment details for the purpose of processing the purchase of our products and services
Tradefeedr may also collect personal information about individuals indirectly from third parties, such as from our business partners, from third party providers of marketing lists, and through various other methods, including:
·Cookies
·Referrers
·IP addresses
·System information
None of these methods can be used to identify, or reasonably identify, you with the exception of cookies, which can optionally store information that you may enter in forms on our Web Sites, as described below.
A "cookie" is an element of data that a Web Site can send to your browser, which may then store it on your system. It can be used to provide you with a tailored user experience. Some Tradefeedr pages may use cookies. Cookies are used to better personalize the content, banners and promotions that you and other users may see. We may use the information to research and understand how our users’ habits in the aggregate are similar or different so that we can enhance your experience on Tradefeedr sites and with our products. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Tradefeedr does not require that you accept cookies.
A "referrer" is the information passed along by a web browser that references the Web URL you linked from, and is may be collected by our Web server. This information may be collected and used by Tradefeedr to understand the web sites referring traffic to our web pages and to present appropriate content to our potential customers. Referrer information may be tabulated by Tradefeedr on an aggregated basis to identify general trends and traffic patterns.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the Web pages you request) can be sent to you. They may be automatically gathered by our Web server. Tradefeedr will not use your IP address to attempt to identify your personal information.
System information we gather includes time, type of Web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your Web browser when you are connected to a Web Site and is used by Tradefeedr only for broad demographic statistics. This information may be used by Tradefeedr in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information. What We Do With the Information
The types of personal information that we collect and hold about these individuals includes, but is not limited to:
·Personal identifiers, such as names, contact details (e.g. email address), job description and, if applicable, language spoken
·A customer’s payment details for the purpose of processing the purchase of our products and services
Tradefeedr may also collect personal information about individuals indirectly from third parties, such as from our business partners, from third party providers of marketing lists, and through various other methods, including:
·Cookies
·Referrers
·IP addresses
·System information
None of these methods can be used to identify, or reasonably identify, you with the exception of cookies, which can optionally store information that you may enter in forms on our Web Sites, as described below.
A "cookie" is an element of data that a Web Site can send to your browser, which may then store it on your system. It can be used to provide you with a tailored user experience. Some Tradefeedr pages may use cookies. Cookies are used to better personalize the content, banners and promotions that you and other users may see. We may use the information to research and understand how our users’ habits in the aggregate are similar or different so that we can enhance your experience on Tradefeedr sites and with our products. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Tradefeedr does not require that you accept cookies.
A "referrer" is the information passed along by a web browser that references the Web URL you linked from, and is may be collected by our Web server. This information may be collected and used by Tradefeedr to understand the web sites referring traffic to our web pages and to present appropriate content to our potential customers. Referrer information may be tabulated by Tradefeedr on an aggregated basis to identify general trends and traffic patterns.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer so that data (such as the Web pages you request) can be sent to you. They may be automatically gathered by our Web server. Tradefeedr will not use your IP address to attempt to identify your personal information.
System information we gather includes time, type of Web browser being used, the operating system/platform, and CPU speed. This information is sent automatically by your Web browser when you are connected to a Web Site and is used by Tradefeedr only for broad demographic statistics. This information may be used by Tradefeedr in identifying broad demographic trends and may be used to provide information appropriate for your computer system. You will not be personally identified from this information. What We Do With the Information
We Gather and Track
The personally identifiable information gathered is used in one of five ways:
·To provide you with information about our products and services, including product alerts, releases, upgrades and patches
·To aggregate broad demographic information in order to understand general user trends, and
·To ensure our compliance with export control and other applicable laws and regulations.
At times Tradefeedr retains contractors to perform services for Tradefeedr internally in the course of our business. Consequently, they may have access to information about our customers in providing those services. Such limited access would be available only to the extent needed to perform the services, under the terms of an executed confidentiality and non-disclosure agreement with Tradefeedr, with the requirement that such contractors keep the information strictly confidential and use the information solely on Tradefeedr’s behalf. Tradefeedr does not collect sensitive personal information regarding customers.
In addition, Tradefeedr discloses the personal information it collects to the following entities:
·Third parties where disclosure is required or authorised by law
Tradefeedr takes reasonable steps to ensure that the personal information it discloses to third parties, including to its related entities, is protected from misuse and unauthorised disclosure. Disclosure to any unrelated third party is subject to an executed confidentiality and non-disclosure agreement with Tradefeedr.
The Tradefeedr Web Sites may contain links to other web sites. However, Tradefeedr is not responsible for the privacy practices or the content of such web sites. Communications to our Users In addition to product updates, promotional and informational e-mails that Tradefeedr sends to its users from time to time, we may, on occasion, invite you to participate in a focus group, phone survey or send you postal mail.
You may always opt-out of receiving marketing communications through our subscription center or, for e-mail communications, by clicking on the link provided at the bottom of our e-mail to you.
Once you supply us with personal information, such as an e-mail address, Tradefeedr does not change the manner of usage of such information from its original purpose, unless we first obtain your informed consent.
·To provide you with information about our products and services, including product alerts, releases, upgrades and patches
·To aggregate broad demographic information in order to understand general user trends, and
·To ensure our compliance with export control and other applicable laws and regulations.
At times Tradefeedr retains contractors to perform services for Tradefeedr internally in the course of our business. Consequently, they may have access to information about our customers in providing those services. Such limited access would be available only to the extent needed to perform the services, under the terms of an executed confidentiality and non-disclosure agreement with Tradefeedr, with the requirement that such contractors keep the information strictly confidential and use the information solely on Tradefeedr’s behalf. Tradefeedr does not collect sensitive personal information regarding customers.
In addition, Tradefeedr discloses the personal information it collects to the following entities:
·Third parties where disclosure is required or authorised by law
Tradefeedr takes reasonable steps to ensure that the personal information it discloses to third parties, including to its related entities, is protected from misuse and unauthorised disclosure. Disclosure to any unrelated third party is subject to an executed confidentiality and non-disclosure agreement with Tradefeedr.
The Tradefeedr Web Sites may contain links to other web sites. However, Tradefeedr is not responsible for the privacy practices or the content of such web sites. Communications to our Users In addition to product updates, promotional and informational e-mails that Tradefeedr sends to its users from time to time, we may, on occasion, invite you to participate in a focus group, phone survey or send you postal mail.
You may always opt-out of receiving marketing communications through our subscription center or, for e-mail communications, by clicking on the link provided at the bottom of our e-mail to you.
Once you supply us with personal information, such as an e-mail address, Tradefeedr does not change the manner of usage of such information from its original purpose, unless we first obtain your informed consent.
Access and correction of your personal information
You may access and correct the personal information we hold about you by contacting us.
Tradefeedr will generally provide individuals with access to the personal information we hold about them. However, in some circumstances, there may be legal, regulatory or administrative reasons to deny access to the requested information. If access is denied, Tradefeedr will provide reasons for the denial (unless it would be unreasonable to do so).
Tradefeedr will generally provide individuals with access to the personal information we hold about them. However, in some circumstances, there may be legal, regulatory or administrative reasons to deny access to the requested information. If access is denied, Tradefeedr will provide reasons for the denial (unless it would be unreasonable to do so).
Changes to our Privacy Policies
We revise our Web Site Privacy policy to keep it up to date with Tradefeedr products, services and web pages. We will notify you of any changes we make by posting an updated version of this policy on our Web Sites. Any changes will take effect when they are so posted.
Tradefeedr will use reasonable efforts to comply with this privacy statement and will take prompt corrective action when it learns of any failure to comply with its privacy statement. Because of the complex and constantly changing nature of our technology and business, Tradefeedr does not guarantee error-free performance under this privacy statement. Tradefeedr shall not be liable for any incidental, consequential or punitive damages relating to this privacy statement.
Tradefeedr will use reasonable efforts to comply with this privacy statement and will take prompt corrective action when it learns of any failure to comply with its privacy statement. Because of the complex and constantly changing nature of our technology and business, Tradefeedr does not guarantee error-free performance under this privacy statement. Tradefeedr shall not be liable for any incidental, consequential or punitive damages relating to this privacy statement.
Contacting Us about Privacy
If you have any questions about this privacy statement, data breaches, the practices of our software or Web Sites, or wish to make a complaint about our handling practices, you may contact: Tradefeedr Privacy Officer by email: info@tradefeedr.com or by post: Tradefeedr Ltd, Murray House, 4 Murray Street, Belfast, BT1 6DN, UK. We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.
Tradefeedr Backup Policy
Overview
It is important that the Tradefeedr system code, system data and client data be secure and be backed up on a regular basis so that it can be sufficiently recovered in the event of a loss of data and/or code for any reason (hard disk fails for any reason, disaster in the data centre, data becomes corrupted on disk etc. Industry best practice is applied in all cases for system security and system backup by the Tradefeedr development team.
Codebase Backup and Security
The codebase for the Tradefeedr system is stored on a version control system (Git). It is mostly used for computer code. It offers all of the distributed version control and source code management functionality of Git as well as adding its own features.
Data Backup and Security
The Tradefeedr System is a cloud based Software as a Service. It runs on a public cloud platform.
Users access the service via the Tradefeedr website – to the HTTPS frontend and the SFTP upload area where the user uploads their daily client data. This is accessed via userid and password which is unique to each user.
The IT Backup systems have been designed to ensure that routine backup operations require no manual intervention The IT department monitor backup operations and the status for backup jobs is checked on a daily basis during the working week. Any failed backups are re‐run immediately the next working day.
Requests for data recovery or reversion to a stored incremental Tradefeedr System backup should be submitted to the Tradefeedr IT Service desk.
Users access the service via the Tradefeedr website – to the HTTPS frontend and the SFTP upload area where the user uploads their daily client data. This is accessed via userid and password which is unique to each user.
The IT Backup systems have been designed to ensure that routine backup operations require no manual intervention The IT department monitor backup operations and the status for backup jobs is checked on a daily basis during the working week. Any failed backups are re‐run immediately the next working day.
Requests for data recovery or reversion to a stored incremental Tradefeedr System backup should be submitted to the Tradefeedr IT Service desk.
Tradefeedr Website Terms of Use
About these Terms
These Terms, as updated from time to time, explain how you may use this website (the Site). You should read these Terms carefully before using the Site. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you should stop using the Site immediately. If you have any questions or complaints about the Site or our services, please contact us via email at info@tradefeedr.com.
Using the Site
The Site is for your personal business use only. The Site is intended for use by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
Restrictions on use
As a condition of your use of the Site, you agree:
- not to use the Site for any purpose that is unlawful under any applicable law or prohibited by these terms and conditions of use;
- not to use the Site to commit any act of fraud;
- not to use the Site to distribute viruses or malware or other similar harmful software code;
- not to use the Site for purposes of promoting unsolicited advertising or sending spam;
- not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
- not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;- not to use the Site in any manner that harms minors;
- not to promote any unlawful activity;
- not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
- not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;
- not to attempt to circumvent password or user authentication methods; and
- to comply with the provisions relating to our intellectual property rights and software contained in these terms and conditions of use. or by post: Tradefeedr Ltd, Murray House, 4 Murray Street, Belfast, BT1 6DN, UK. We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.
- not to use the Site for any purpose that is unlawful under any applicable law or prohibited by these terms and conditions of use;
- not to use the Site to commit any act of fraud;
- not to use the Site to distribute viruses or malware or other similar harmful software code;
- not to use the Site for purposes of promoting unsolicited advertising or sending spam;
- not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
- not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;- not to use the Site in any manner that harms minors;
- not to promote any unlawful activity;
- not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
- not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;
- not to attempt to circumvent password or user authentication methods; and
- to comply with the provisions relating to our intellectual property rights and software contained in these terms and conditions of use. or by post: Tradefeedr Ltd, Murray House, 4 Murray Street, Belfast, BT1 6DN, UK. We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.
Ownership, use & intellectual property rights
This Site and all intellectual property rights in it including but not limited to any site content are owned by us, our licensors or both (as applicable).Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
Trade marks and trade names may be used on this Site. Your use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
Trade marks and trade names may be used on this Site. Your use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
Submitting information to us
While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis(bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis(bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
Accuracy of information and availability of the Site
While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
We may suspend or terminate operation of the Site at any time as we see fit.
Site content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. Tradefeedr accepts no liability for loss which may arise from you accessing or placing reliance on information, documents or files contained in or made available via this site.
While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
We may suspend or terminate operation of the Site at any time as we see fit.
Site content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. Tradefeedr accepts no liability for loss which may arise from you accessing or placing reliance on information, documents or files contained in or made available via this site.
While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
Hyperlinks & third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
Copying of any of the contents of this Site, whether directly or by means of a hypertext link, is prohibited unless our prior written consent is obtained.
We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
Copying of any of the contents of this Site, whether directly or by means of a hypertext link, is prohibited unless our prior written consent is obtained.
We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
Limitation on our liability
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:·
losses that:-
were not foreseeable to you and us when these Terms were formed; or- that were not caused by any breach on our part;
-business losses.
You agree that you are solely responsible for:·
- all costs and expenses you may incur in relation to your use of the Site; and·
- keeping your password and other account details (if applicable) confidential.
losses that:-
were not foreseeable to you and us when these Terms were formed; or- that were not caused by any breach on our part;
-business losses.
You agree that you are solely responsible for:·
- all costs and expenses you may incur in relation to your use of the Site; and·
- keeping your password and other account details (if applicable) confidential.
Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
Variation
We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
Complaints & Disputes
We will try to resolve any complaints quickly and efficiently. If you are unhappy with us please contact us as soon as possible via email at info@tradefeedr.com.
We shall apply these terms and conditions of use in our absolute discretion. In the event of your breach of these terms we may terminate or suspend your use of the Site or take any action we consider necessary to remedy the breach. If either party wants to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.Relevant United Kingdom law will apply to these Terms.
We shall apply these terms and conditions of use in our absolute discretion. In the event of your breach of these terms we may terminate or suspend your use of the Site or take any action we consider necessary to remedy the breach. If either party wants to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.Relevant United Kingdom law will apply to these Terms.
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